Conducting online business safely is extremely important. We are committed to maintaining the security of your accounts and personal information. We take every step possible to safeguard and secure your personal information.
We've included tips below to help keep you safe while online and teach you about common attacks that exist. We have also listed security enhancements that we offer along with fraud prevention information available.
We want to empower you with some tips you can take to help you protect your computer and your personal information when you are online.
Keep your computer operating system up to date.
If your computer is more than five years old, its operating system (e.g., Windows 98, OS 7, etc.) may not offer the same level of protection as newer systems. System manufacturers provide frequent updates to help make your system more secure. Some manufacturers supply updates automatically through e-mail or via your Internet connection. You may also check their Web sites, including:
Use a current Web browser.
To provide our customers with the most secure online access to their accounts, Wells Fargo continually upgrades our online services. In certain cases, the software you use to connect to the Internet (i.e., your Web browser) may eventually become unsuitable for sensitive transactions. In order to maintain a high level of security, Wells Fargo Funds does not allow access to Online Account Access using browsers that do not meet our security criteria. You may need to upgrade to a supported browser.
Install a personal firewall.
Though most office networks include firewall protection, your home computer may benefit from this added level of security. Check to see if your operating system already includes a firewall prior to purchasing a separate one.
Activate a pop-up blocker.
Several free, publicly available programs exist that will block all pop-up windows from occurring while you are online. Perform an Internet search for "pop-up blocker" or look at the options provided by major search engines. You should confirm that these programs are from legitimate companies before downloading. Once you have installed a pop-up blocker, you should determine if it blocks information that you need to view or access. If this is the case, you should consider turning off the blocker when you are on Web sites you know use pop-windows to provide information you need or want to view.
Scan your computer for spyware regularly.
You can eliminate potentially risky pop-up windows by removing any spyware or adware installed on your computer. Spyware and adware are programs that look in on your Web viewing activity and potentially relay information to a disreputable source. Perform an Internet search for "spyware" or "adware" to find free spyware removal programs. You should confirm that these programs are from legitimate companies before downloading. As with a pop-up blocker, you will want to be sure that your removal program is not blocking, or removing, wanted items, and if it is, consider turning it off on some Web sites.
Use secure Web sites for transactions and shopping.
Be sure the Web page you are viewing offers encryption of your data. Often you will see a lock symbol in the lower right-hand corner of your browser window, or the Web address of the page you are viewing will begin with "https://...". The "s" indicates "secured" and means the Web page uses encryption. Wells Fargo Funds, for instance, provides 128-bit encryption – the highest level commercially available today.
Avoid downloading programs from unknown sources.
Downloads from unfamiliar sources may contain hidden programs or viruses that can compromise your computer's security.
Disconnect from the Internet when not in use.
Dedicated services such as DSL or high-speed cable provide a constant connection between your computer and the Internet. When not in use, disconnect from the Internet to avoid unwanted access to the information on your computer. Even if you have a firewall installed, this is an additional step you can take to help protect yourself.
We are committed to maintaining the security of your accounts and personal information. Over the past year, there have been many fraudulent e-mails circulating the Internet attempting to "steal" your personal information. In a process known as "phishing," these fraudulent e-mails circulate daily, change their language, and claim to be from a wide variety of financial institutions including Wells Fargo.
These fraudulent e-mails sometimes contain clever and compelling language that prompts recipients to click on links. The links lead to fraudulent Web sites that may look like legitimate Web sites and ask for personal information. Do not provide any information to these fraudulent Web sites. Should you question the authenticity of any e-mail content or links you receive that appear to be from Wells Fargo Funds, open a new Internet browser window and type www.wellsfargofunds.com, then click on the appropriate link such as Individual Investors, Investment Professionals, or Institutional Sales Professionals.
Identity theft and online fraud can occur when someone poses as a legitimate company to obtain sensitive personal data and illegally conducts transactions on your existing accounts. These "phishing" or "spoofing" schemes use a variety of methods, including fake e-mails, fake Web sites and suspicious pop-up windows.
Always keep in mind that Wells Fargo Funds will never require clients to send personal information to us via e-mail or in pop-up windows. Any unsolicited request for Wells Fargo Funds account information such as passwords, login IDs, and PIN numbers that you receive through e-mails, Web sites, or pop-up windows should be considered fraudulent and reported immediately.
Fake e-mails will often:
Some fake e-mails may also contain a virus known as a "Trojan horse" that can record your keystrokes. The virus may live in an attachment or be accessed via a link in the e-mail.
Again, Wells Fargo Funds clients should keep in mind that we do not request personal information via e-mail. Never respond to unsolicited e-mails, open unknown attachments, or click on links from suspicious or unknown senders.
How is my e-mail address obtained?
E-mail addresses can be obtained from publicly available sources or through randomly generated lists. Therefore, if you receive a fake e-mail that appears to be from Wells Fargo Funds, this does not mean that your e-mail address, name, or any other information has been taken from the Wells Fargo Funds systems.
Counterfeit Web sites
Online thieves often direct you to fraudulent Web sites via e-mail and pop-up windows and try to collect your personal information. In many cases there is no easy way to determine that you are on a phony Web site because the URL will contain the name of the institution it is spoofing. However, if you type, or cut and paste, the URL into a new Web browser window and it does not take you to a legitimate Web site, or you get an error message, it was probably just a cover for a fake Web site.
Another way to detect a phony Web site is to consider how you arrived there. Generally, you were directed by a link in a fake e-mail requesting your account information. Again, Wells Fargo Funds will not request personal information from clients via e-mail and any unsolicited request should be considered fraudulent and reported immediately.
How can I help protect myself?
With a few simple steps, you can help to protect your Wells Fargo Funds accounts and personal information from fake e-mails and Web sites:
What is Wells Fargo Funds doing to protect me?
To prevent identity theft and ensure that e-mail messages are authentic, whenever you click on a link in an e-mail from Wells Fargo Funds, you will first go to a page that will show a personalized word. This "SecureWord" is shown to you so that you know that the e-mail you received was authentic and that you are on the genuine Wells Fargo Funds Web site.
The Online Account Access areas allow different investors to securely access information and perform transactions online. In addition to using some of the most advanced technology available, the Wells Fargo Funds Web site employs numerous techniques to ensure the security of your account information.
Should you have questions about this information, please contact a representative at 1-800-359-3379.
(Last updated: 12-16-15)
We take your online safety and security very seriously. Because you have entrusted Wells Fargo Funds with your investments, you have also entrusted us with your personal information. It's our job not only to help you achieve your investing goals, but also to take every step possible to safeguard and secure your personal data.
We have enhanced our online systems to further safeguard your personal information, increase account-related communication, and provide additional information to you when you view your accounts online.
While you may not see many of the enhancements that have been made, others are more noticeable. These enhancements include:
Display of Last Successful Log In
You will notice your last log in date and time in the upper-right corner of your online session. This serves not only as a reminder of your last log in, but helps to indicate if there has been unauthorized access to your account.
You will receive e-mail notifications for transactions you perform online, changes to passwords or other security related information, password and log in locks due to failed log in attempts, and other online activities. This is in addition to any eDocument notifications, paper statements, or other letters from us that you may receive via U.S. Mail. It is very important to keep your e-mail address updated to ensure you receive these ongoing and timely communications.
We have changed the number of times that a password can be changed within a given time period. In addition, many clients have sent feedback regarding our somewhat difficult password format requirements. While they may be a bit restrictive and difficult for you to remember, they are designed to help safeguard your personal information.
No SSN/EIN Displayed
We have removed any references to your Social Security number or Employer Identification number, so they will never be displayed in your online session.
Security Testing and Monitoring
Our online systems are constantly tested and monitored to ensure that your information is never compromised.
We continue to follow the procedures and policies that keep your information secure. These include allowing redemptions only to pre-authorized bank accounts or your home address, confirming address changes with letters to old and new addresses, and many more operational controls that you may never see.
We truly appreciate your ongoing investment with Wells Fargo Funds and your use of our Web site. If you have feedback at any time, contact us through our secure e-mail form.